ACSI: Customer Experience Benchmarks with Health Insurance, 2023

  1. Quality of mobile app: 84 (scale of 0-100)
  2. Access to primary care doctors: 81
  3. Website satisfaction: 81
  4. Access to specialty care doctors and hospitals: 80
  5. Coverage of standard medical services (office visits
  6. tests
  7. procedures): 79
  8. Ease of submitting a claim: 79
  9. Prescription drug coverage: 78
  10. Timeliness of claims processing: 78
  11. Range of plans available: 77

Source: American Customer Satisfaction Index LLC, October 2023 - https://www.theacsi.org/wp-content/uploads/2023/10/23oct_INSURANCE-HEALTH-CARE-…

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