HealthEdge: Member Satisfaction with Their Care Manager's Use of SDoH

  1. Individualized services based on education
  2. employment or income: 61% of responders said this needs improvement
  3. Access to essentials like housing
  4. food
  5. utilities or transportation: 57% of responders said this needs improvement
  6. Services based on location/community they live: 56% of responders said this needs improvement
  7. Individualized services based on race
  8. ethnicity
  9. gender or religion: 44% of responders said this needs improvement
Notes: Survey responses from healthcare consumers who had been assigned a care manager. SDoH: social determinants of health

Source: HealthEdge, "Consumer Survey Satisfaction Insights Report 2023" - https://healthedge.com/resources/survey/consumer-survey-member-satisfaction-ins…

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