Healthgrades: 6 Themes of Positive-Sentiment Provider Evaluations, by percentage of responses mentioning them

  1. Skill and Care Quality: 81%
  2. Bedside Manner: 63%
  3. Communication: 54%
  4. Staff: 35%
  5. Visit Time: 26%
  6. Wait Time: 15%
Notes: Of 2.4 million text comments on Healthgrades as of December 1, 2019, 95% of responses mentioned at least one of the above six themes.

Source: Healthgrades and the Medical Group Management Association (MGMA) - https://www.healthgrades.com/content/patient-sentiment-report