A 12-page Executive Summary offering summary highlights for 22 Accountable Care Organizations and ACO solutions companies regarding their successes during the most recent MSSP performance year.
Key Findings from HealthEdge's Healthcare Consumer Satisfaction Survey
- 45% of healthcare consumers are fully satisfied with their health insurance provider
- Satisfaction level increases to 56% among consumers who are assigned a care manager
- 85% of those surveyed report higher satisfaction when payers communicate with members in their preferred ways
- 66% of respondents trust their health plan over the government or non-traditional plans (such as Amazon
- CVS
- and Walmart) to administer their health insurance
- 40% blame health insurance companies for the high cost of healthcare
Source: HealthEdge, Consumer Survey Satisfaction Insights Report 2023, August 2023 - https://healthedge.com/resources/survey/consumer-survey-member-satisfaction-ins…