Key Findings from HealthEdge's Healthcare Consumer Satisfaction Survey

  1. 45% of healthcare consumers are fully satisfied with their health insurance provider
  2. Satisfaction level increases to 56% among consumers who are assigned a care manager
  3. 85% of those surveyed report higher satisfaction when payers communicate with members in their preferred ways
  4. 66% of respondents trust their health plan over the government or non-traditional plans (such as Amazon
  5. CVS
  6. and Walmart) to administer their health insurance
  7. 40% blame health insurance companies for the high cost of healthcare

Source: HealthEdge, Consumer Survey Satisfaction Insights Report 2023, August 2023 - https://healthedge.com/resources/survey/consumer-survey-member-satisfaction-ins…

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