Medicaid Renewal Barriers Experienced by Community Health Center Patients

  1. Patients did not understand the renewal notice: 85%
  2. Patients had difficulty navigating the state website: 68%
  3. Patients had to make multiple attempts to renew coverage: 63%
  4. Patients did not receive a renewal notice: 62%
  5. Patients were unable to reach the call center or had a long wait time: 55%
  6. Patients were unable to log into the state portal or access password: 43%
  7. Patients received incorrect or conflicting information from the call center: 31%

Source: Geiger Gibson Program in Community Health, Milken Institute School of Public Health Data Note, April 2024 - https://geigergibson.publichealth.gwu.edu/one-year-after-medicaid-unwinding-beg…

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