According to Cigna's 5th annual Value of Integration study, based on a two-year analysis of 2.2 million medical claims, customers who were living with depression were 16% less likely to have emergency room visits if they were engaged in programs such as counseling, lifestyle or wellness coaching, smoking cessation and case management for more complex conditions. Also, engaged customers living with diabetes were 14% less likely, and those with musculoskeletal conditions like arthritis or back pain were 11% less likely, to have emergency room visits.

Source: Accountable Care News, Volume 12 Number 1, January 2021, Cigna Says Study Shows ‘Integrated Medical, Pharmacy, Behavioral Benefits Deliver Better Outcomes, Improve Affordability’.