HealthEdge: Member Satisfaction with Their Care Manager's Use of SDoH

1. Health Provide individualized services based on education, employment or income: 61% of responders said this needs improvement
2. Provide access to essentials like housing, food, utilities or transportation:
57% of responders said this needs improvement
3. Provide services based on location/community they live: 56% of responders said this needs improvement
4. Provide individualized services based on race, ethnicity, gender or religion: 44% of responders said this needs improvement

Notes: Survey responses from healthcare consumers who had been assigned a care manager. SDoH: social determinants of health.

Source: HealthEdge, "Consumer Survey Satisfaction Insights Report 2023"

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